Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, company details.

• Order information: Billing address, shipping address, purchase history.

• Payment information: Limited to transaction confirmations (we do not store card details; payments are processed via secure third-party gateways).

• Technical data: IP address, browser type, device type, and Website usage statistics through cookies and analytics tools.

How We Use Your Information

We use your personal information to:

• Process and deliver your orders.

• Communicate with you regarding products, services, and support.

• Improve our Website and customer experience.

• Comply with legal and regulatory requirements.

• Send marketing communications (only if you have opted in, with the ability to opt out at any time).

Cookies and Tracking

• Our Website uses cookies to enhance your browsing experience.

• Cookies help us understand site traffic and preferences.

• You may choose to disable cookies in your browser, but this may affect certain Website features.

Sharing of Information

• We do not sell or rent your personal information to third parties.

• We may share information with trusted service providers (e.g., couriers, payment processors, IT support) strictly for operational purposes.

• We may disclose information if required by law or to protect our rights, safety, or property.

Data Security

• We implement reasonable security measures to protect your information.

• However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your personal information.

• Withdraw consent for marketing communications.

• Lodge a complaint with the Information Regulator of South Africa.

Data Retention

• We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Third-Party Links

• Our Website may contain links to third-party sites.

• We are not responsible for the privacy practices or content of those sites.